Orders
How do I place an order?
Choose the product you love, select your personalisation options, enter the required details, and complete your order through our website.
Can I change my order after placing it?
If we have not started making your order yet, we may be able to make changes.
Please contact us as soon as possible after placing your order. Once your item has been started or completed, changes may not be possible.
Can I order a custom design?
Yes. If you have a special idea or would like something slightly different from the products shown in our shop, please contact us before placing your order.
We will let you know if your request is possible and provide a price if any extra work is required.
Personalisation
What can I personalise?
What can I personalise?
Depending on the product, you may be able to personalise:
Names
Dates
Short messages
Hair colours
Hairstyles
Clothing colours
Bouquet colours
Number of figures
Text on wooden plaques
Message on the back of the frame
Small details related to the person, profession or occasion
Each product page will show the available personalisation options.
Can I choose hair and clothing colours?
Yes. Many of our keepsakes allow you to choose hair colours, hairstyles and clothing colours.
Please describe your choices clearly in the personalisation fields when placing your order.
Can I add my own message or dedication?
Yes. Many products include space for your own text, such as a short message, quote, dedication or special wording.
Some products also offer an optional engraved message on the back of the frame for an additional charge.
Can you make products in another language?
Yes. We can create personalised text in different languages.
Please enter the text exactly as you would like it to appear, including any special characters or accents.
What if I make a spelling mistake?
Please check all names, dates and messages carefully before placing your order.
We will engrave or personalise the text exactly as provided. If you notice a mistake after ordering, please contact us as soon as possible.
Handmade Products
Are your products handmade?
Yes. Every product is handmade with care and attention to detail.
Because each item is made by hand, small variations may occur. This is part of the beauty of handmade products and makes every piece unique.
Will my product look exactly like the photos?
Your product will be made in the same style as the photos, but because each item is handmade and personalised, slight differences in flowers, colours, layout or small details may occur.
We always aim to keep the same overall look, quality and character.
Are the flowers always the same?
We use dried, artificial or decorative flowers depending on the product design and availability.
Flower shades and arrangements may vary slightly, but they will always be chosen to match the style of your keepsake.
Are the frames ready to display?
Yes. Our framed keepsakes are designed to be ready to display. Depending on the frame style, they can usually be placed on a shelf or hung on a wall.
Production & Delivery
How long does it take to make my order?
Our products are handmade to order. Production time may vary depending on the product and the number of current orders.
The estimated production time will be shown on the product page or confirmed after ordering.
How long does delivery take?
UK delivery usually takes around 2–5 working days after dispatch, depending on the delivery service used.
Please remember that production time and delivery time are separate.
Do you offer free shipping?
Some products may include free UK shipping. This will be shown clearly on the product page or at checkout.
Do you ship outside the UK?
At the moment, shipping options may vary. Please contact us before ordering if you would like delivery outside the UK.
How are the products packaged?
Each order is carefully packed to help protect it during delivery.
Frames and fragile items are wrapped securely to reduce the risk of damage in transit.
Gifts
Can I send the order directly to someone else?
Yes. You can enter the recipient’s delivery address at checkout.
Please make sure the delivery address is correct before placing your order.
Do you include prices inside the parcel?
No. We do not include pricing information inside gift parcels.
Is this suitable as a gift?
Yes. Our products are designed as meaningful handmade gifts for special occasions such as weddings, birthdays, christenings, First Holy Communion, new baby gifts, Grandparents’ Day, Mother’s Day, Father’s Day and thank you gifts.
Returns & Problems
Can I return a personalised product?
Personalised and made-to-order items cannot usually be returned unless they arrive damaged, faulty or incorrect.
This is because the item has been made especially for you.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include clear photos of the damaged item and packaging.
We will review the issue and help resolve it.
What if I receive the wrong item?
If we have made a mistake with your order, please contact us and we will do our best to put it right.
What if I am not happy with my order?
Please contact us as soon as possible. We care about every order and will always try to help where we can.
Contact
How can I contact you?
You can contact us through our website contact form or by email.
Please include your order number if your message is about an existing order.
I can’t find what I’m looking for. Can you help?
Yes. If you can’t find the perfect product or would like to ask about a custom design, please contact us. We’ll be happy to help.